Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ section is designed to help you find quick solutions to common queries about our products, ordering process, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to us directly – we’re always here to help!
OUR JEWELLERY
We use high-quality, hypoallergenic materials including sterling silver, stainless steel, and gold plating to create beautiful, long-lasting pieces that are safe for sensitive skin.
Yes, all our jewelry is crafted from skin-friendly, hypoallergenic materials, making it perfect for those with sensitive skin or metal allergies.
Our jewelry features thick, high-quality gold plating designed to last. We use a superior electroplating process to ensure that the gold coating is durable and resistant to tarnishing.
Yes, our jewelry is designed to withstand everyday wear, including water exposure. However, we recommend removing jewelry during intense workouts or swimming to preserve its condition.
18k gold plating contains more gold, giving it a richer, deeper color compared to 14k. 18k gold plating is also more durable and has a higher resistance to tarnishing.
SIZING
You can easily measure your ring size at home using a string or a ring size chart. If you’re unsure, we recommend visiting a jeweler to get an accurate measurement.
Necklace lengths vary depending on the style. We provide size charts on product pages to help you choose the right length. You can also refer to our guide for common necklace lengths.
If the item you ordered doesn’t fit, we offer exchanges for items in their original condition. Please refer to our Exchange Policy for more details on how to initiate the process.
WEBSITE HELP
Please ensure you’re logged in and that your preferred payment method is supported by our payment gateway. If the issue persists, please contact our customer support team for assistance.
To remove an item, simply go to your cart, click on the "Remove" button next to the product you wish to delete, and the item will be removed from your cart.
Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your order on the carrier’s website.
